Frequently Asked Questions
Everything you need to know about your K-Beauty journey.
Are your products 100% authentic?
Yes, we source all our products directly from authorized distributors and manufacturers in South Korea to ensure every item is 100% genuine and fresh.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Do you offer free samples with orders?
We love sharing new favorites! Every order includes a selection of complimentary K-beauty samples so you can try the latest innovations in skincare.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products cruelty-free?
Many of our brands, such as COSRX and Purito, are strictly cruelty-free. You can filter our collections by 'Cruelty-Free' to find products that align with your values.